Refund Policy

Refunds may be considered if your order arrives damaged, defective, or materially different from what was described when you booked.

Because many items are one-of-a-kind or hand-finished, we review each request individually. Please contact us within 7 days of delivery with your order details and photos of the issue.

Change-of-mind requests after confirmation, minor variations natural to handmade work, and damage caused after delivery are generally not eligible for a refund.

Digital or personalised items may not be refundable once production has started — we'll always tell you before we begin.

Approved refunds are returned to your original payment method within 7–10 business days after we receive and inspect the returned item (if applicable).

Shipping costs are non-refundable unless the return is due to our error.

Email orders@khayaalbypree.com with your name, order reference, and a short description. We'll reply as soon as we can.